Mushfile Privacy Policy — Your Data is Completely Safe

1 Introduction & Scope

Mushfile Mushfile takes your privacy seriously. This Privacy Policy ("Policy") describes how, when you use mushfile.com What information we collect about you when you visit our website or use our services, how we use it, and how we keep it secure.

This policy MushfileThis applies to all users of -— whether registered members or guests. By using our website, you agree to the terms of this Privacy Policy.

This policy covers our Terms & Conditionsis part of and should be read alongside our Terms of Service. By using our platform, you confirm that you are at least 18 years of age and that you have read and understood this policy in full.

2 Information We Collect

Mushfile We only collect information that is necessary to operate our services effectively and improve your experience. The types of data we collect are described below by category.

2.1 Identity Information

• Full name (as per national ID or passport)
• Date of Birth (for age verification)
• Gender (Optional)
• National ID Number or Passport Number
• Current address

2.2 Contact Information

• Mobile Phone Number (for OTP verification)
• Email address

2.3 Financial Information

• BKash / Nagad / Rocket Number
• Bank Account Details (where applicable)
• Transaction history & amounts

2.4 Technical Information

3 How We Collect Your Data

Mushfile We collect your information through several methods, each explained below so you understand exactly how and when your data reaches us.

3.1 Directly from You

You provide information directly when filling out the registration form, completing KYC verification, contacting our support team, or making a payment. This data is collected through the forms or chat you use.

3.2 Automatically

When you visit our website, certain technical data — such as your IP address, browser type, and pages visited — is automatically recorded on our servers. This information is used to maintain site security and performance.

3.3 Via Third Parties

We may receive limited information from payment gateways (bKash, Nagad, Rocket) for transaction confirmation, and from authorized agencies for identity verification. In either case, only the minimum data necessary for verification is collected.

4 How We Use Your Data

Your Collected Data Mushfile Your data is used solely for the specific purposes listed below and for no other reason.

4.1 Account Management & KYC

Your information is used to verify your identity, confirm your age, and keep your account secure. This is part of our legal obligation and is essential to platform security.

4.2 Payment Processing

Your financial information is used to process deposits and withdrawals and to detect fraudulent transactions. Your mobile banking number is used strictly for payment processing.

4.3 Customer Support

To resolve your issues quickly and effectively, our support team may access your account information and communication history.

4.4 Promotional Communications

With your consent, we may send you updates on new offers, bonuses, and promotions via SMS or email. You can opt out of these communications at any time.

4.5 Platform Improvement

We analyze overall user behavior to improve the site's design, features, and performance. No personally identifiable information is revealed in this analysis.

5 Data Sharing Policy

Mushfile We do not share your personal information with third parties as a matter of policy. However, sharing may be necessary in the limited circumstances outlined below:

5.1 Service Provider Partners

Only the necessary data is shared with payment gateways, identity verification agencies, and technology service providers. These partners operate under strict confidentiality agreements and may not use the data they receive beyond its intended purpose.

5.2 Legal Obligations

We may be legally required to disclose information in response to valid orders from government authorities or courts. In such cases, we provide only the specific data requested and make every effort to notify you to the extent permitted.

5.3 Fraud Prevention

Limited data may be shared with industry security organizations to help prevent cybercrime and financial fraud.

• We do not share your data with any advertisers.
• We do not sell your data to data brokers or marketing companies.
• Your data is never shared with social media platforms without your consent.

6 Cookies & Tracking

Mushfile Our website uses cookies and similar technologies to enhance your browsing experience and keep you logged in between sessions.

6.1 Types of Cookies

6.2 Disabling Cookies

You can disable cookies from your browser settings. However, turning off essential cookies may prevent certain key features of the website from working properly.

7 Data Retention & Deletion

Mushfile Mushfile retains your data only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

7.1 Retention Period

• Account Information: Up to 5 years after account closure (as required by legal obligations).
• Transaction Records: Up to 7 years (as required by financial regulatory authorities).
• KYC Documents: Up to 3 years after account closure.
• Log Files & Technical Data: Up to 90 days.
• Cookie Data: Varies by cookie duration.

7.2 Secure Deletion

Once the retention period expires, your data is securely deleted in a way that prevents future recovery. Data is also removed from backup systems within a defined timeframe.

8 Your Rights

MushfileEvery user registered on has the following rights over their personal data. Contact our support team to exercise any of these rights.

8.1 Right to Access Your Data

You may request a copy of the personal data we hold about you. We will provide it within 7 business days of your request.

8.2 Right to Rectification

You can request corrections to any inaccurate information we hold about you, including updates to your name, address, or contact details.

8.3 Right to Erasure

After closing your account, you may request deletion of your data. However, certain information may need to be retained for a specified period due to legal obligations.

8.4 Right to Opt Out of Promotional Communications

You can opt out of SMS or email marketing at any time. Your request will be processed within 48 hours.

9 Children's Privacy

MushfileServices on - are available to users aged 18 and above only. We do not knowingly collect data from minors.

If we become aware that a person under 18 has created an account, that account will be immediately suspended and all associated data will be deleted.

If you believe your child has created an account on our platform, please contact our support team and we will take prompt action.

10 Policy Updates & Contact

Mushfile Mushfile reserves the right to update this privacy policy as needed. For significant changes, you will be notified in advance via your registered email or SMS.

10.1 Effective Date of Changes

Updated policies take effect from the date of publication. Continued use of the platform after any changes constitutes your acceptance of the revised policy.

10.2 Contact Channels

For any privacy-related questions, complaints, or requests, please reach out through the following:

• Email: support@mushfile.com
• Help Center: mushfile.com/help-center
• Live Chat: Live chat is available directly on the platform once you're logged in.