From account registration to payments, betting to rewards — get easy guides and support in Bangla, available 24 hours a day.
Help Topics
Choose a topic to explore — each section has detailed guides to walk you through it
All guides covering registration, login, password changes, profile updates, and identity verification.
12 articlesStep-by-step guides for depositing and withdrawing via bKash, Nagad, and Rocket — including limits and troubleshooting.
15 ArticlesHow to place bets, understanding odds, live betting tips, and match selection advice.
10 articlesEverything you need to know about the welcome bonus, cashback, referral offers, and VIP benefits.
8 articlesStep-by-step instructions for downloading, installing, and using the mobile app.
6 ArticlesAccount security, two-factor authentication, and personal data protection information.
7 ArticlesSolutions for site loading failures, login issues, failed payments, and other technical errors.
9 articlesBetting rules, bonus terms, responsible gaming policy, and the account closure process.
5 articles
Getting Started Guide for New Users
New to mushfile? These steps will show you exactly where to get started.
Sign up in just 2 minutes with your mobile number — no lengthy forms to fill out.
Complete your one-time verification by uploading a photo of your national ID or passport.
Start with just ৳100 via bKash or Nagad and get a 100% welcome bonus.
Bet on cricket, football, or any sport you love and enjoy the thrill of winning.
Submit a withdrawal request and receive your funds on your mobile in just 3 to 15 minutes.
Popular Help Guides
Find all our most-read guides in one place
Go to mushfile.com and click the "Register" button. Enter your mobile number, name, and password. Verify the OTP and your account will be ready.
Click the "Forgot Password" link on the login page. An OTP will be sent to your registered mobile number — use it to set a new password.
No, mushfile only allows one account per mobile number and national ID. If multiple accounts are found, all of them may be suspended.
To change your mobile number, contact support via live chat or email. Your number will be updated after identity verification.
Identity verification is required for large withdrawals and to keep your account secure. Simply upload both sides of your NID or passport and you'll be approved within 24 hours.
Accounts may be temporarily or permanently suspended for security reasons. Email us at support@mushfile.com for more details.
From your dashboard, select "Deposit" and choose bKash. Enter the amount and send money to the mushfile number shown on screen. Your balance will be credited within 1 minute.
BKash and Nagad withdrawals typically take 3 to 10 minutes, Rocket takes 5 to 15 minutes, and bank transfers take 1 to 6 hours.
Contact live chat with your payment screenshot and transaction ID. The issue will be resolved within 15 minutes.
Mushfile does not charge any deposit fees. However, bKash, Nagad, or Rocket may apply their own transaction charges.
Minimum withdrawal is ৳200 via bKash and Nagad, ৳300 via Rocket, and ৳1,000 via bank transfer.
If you entered the wrong number during a deposit, contact support immediately. The sooner you report it, the better the chances of resolving the issue.
Go to the Sports menu and pick your game. Browse the match odds, add your selection to the bet slip, enter the amount, and click "Confirm Bet".
Odds are a numerical representation of the probability of winning. For example, odds of 2.5 mean a ৳100 bet returns ৳250 in total if you win. Higher odds mean lower probability but a bigger payout.
Odds shift constantly during a match. With Live Betting, you can read the game in real time and place your bet accordingly — just be ready to decide quickly.
Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or postponed, your stake will be refunded.
You can bet on cricket, football, tennis, badminton, hockey, and many more local and international league matches.
Once the final match result is confirmed, your winnings are automatically credited to your account.
A 100% bonus is automatically credited on your first deposit after registration — no promo code needed. Minimum deposit ৳300.
Every Monday, get 15% cashback on your previous week's total losses — credited directly to your balance with no conditions.
Bonus funds cannot be withdrawn directly. Only winnings generated after meeting the specified rollover requirements are eligible for withdrawal.
Refer a friend and earn a 10% bonus on their first deposit. Find your referral link in the dashboard.
VIP points accumulate automatically as you bet regularly. Reach a certain points threshold and your VIP benefits will unlock.
Every bonus has an expiry date. If not used within the validity period, the bonus is automatically forfeited.
Getting support on online betting platforms is often a frustrating experience — you have to write in English, wait a long time, and the replies come as generic templates that don't actually solve your problem. Mushfile mushfile understands this reality. That's why the help center was built entirely with Bangladeshi users in mind.
Every guide here is written in Bangla, the support team speaks Bangla, and live chat typically responds within 3 minutes. Even at 2 AM, help is always available — support runs 24 hours a day, 7 days a week.
The most common issue mushfile users face is forgetting their password or being unable to log in — and it's actually very easy to fix. Click "Forgot Password" on the login page, enter your registered mobile number, and verify the OTP to set a new password.
A common question we get is: what if I no longer have access to my registered mobile number? In that case, contact our support team directly. After verifying your identity with your NID or passport details, the team will update your number. The process takes some time, but it's a necessary step to keep your account secure.
Don't panic if your account gets suddenly suspended. This usually happens when the system detects suspicious activity and temporarily locks the account as a precaution. Contact support to find out the reason and get the issue resolved quickly.
Many users put off KYC verification or try to skip it altogether — but it's actually there to protect you. Once verified, no one can make unauthorized withdrawals from your account. KYC is also mandatory for large withdrawal amounts. MushfileUpload clear photos of both sides of your NID or passport and verification is typically completed within 12 to 24 hours.
Most people in Bangladesh use bKash or Nagad, and depositing with either on mushfile is straightforward. Go to the deposit option in your dashboard, select bKash or Nagad, and enter the amount you want to add. Then send money to the mushfile number shown on screen. Enter the payment reference number in the form and submit. Your balance will be updated within 1 to 2 minutes.
One important thing to keep in mind for withdrawals — you'll generally need to withdraw to the same number you used to deposit. This is an effective measure against fraud. If you need to withdraw to a different number, contact support beforehand and explain the reason.
Mushfile believes betting is entertainment — it should never be seen as a source of income. That's why our Help Center has a dedicated Responsible Gaming section where you can set daily or monthly betting limits, take a temporary break, or suspend your account if needed.
If you feel you're losing control over your betting, contact support right away. Mushfile's team will respond with care and take the necessary steps. Betting should stay a source of fun — not a source of stress.
If your issue isn't resolved, bring your transaction ID or a screenshot to support — it speeds up the process significantly.
Security & Account Protection
How Mushfile keeps your account secure
All transactions and data are protected with 256-bit SSL encryption.
A mobile OTP is required for every login and withdrawal.
Your personal information is never shared with third parties.
An SMS alert is sent whenever a login is detected from an unrecognized device.
Help Center FAQs
Answers to the most frequently asked questions about Mushfile support
Contact Us Directly
If you can't find your answer in the Help Center, reach out to us directly
For the fastest resolution, use Live Chat. Chat in Bengali and get real-time responses.
Usually OnlineFor complex issues, send us a detailed email. You can attach screenshots or supporting documents.
support@mushfile.comVisit our FAQ page for instant answers to common questions — over 50 questions covered.
View FAQsYou've read the help center — now it's time to create your account. Register in just 2 minutes and get a 100% bonus on your first deposit.